Tips on how to be an excellent organisation were shared at a breakfast for this year’s Vero Excellence in Business Support Awards finalists on 11 February where Viva-Lite is a finalist.
Vero CEO Roger Bell, who hosted the breakfast, told guests that the awards are getting stronger every year as businesses get more competitive.
“People have seen their competitors enter and have followed suit,” he says. “Business people now realise that if New Zealand is to be world class they need to follow a framework that engenders excellence. And with these awards you don’t end up just being be excellent in one area alone like customer services; excellence goes right across leadership, strategy, your people, your processes and the way you handle knowledge and information and of course the results from all of those elements.”
All 49 finalists agreed that being “excellent” is vital for the growth and prosperity of their organisations; providing excellent business support is key so that businesses don’t just compete on price but on the quality of their offering.